In the print on-demand industry, everyone is looking for “the best product at the best price at the right time”, in the words of Brad Stuckert, CEO at Documation. Therefore, it makes it difficult for a print on-demand company to set themselves apart in today’s market. Luckily, here at Documation, we have unique attributes, such as being able to provide highly personalized service to all of our customers.
In larger print companies, sometimes it can be intimidating and/or difficult to communicate with account representatives on a printing order. This is not the case at Documation. We pride ourselves on customer service in a lot of different ways.
We always hit deadlines, we always hit turnaround times, and we always keep our customers informed on the status of the printing order. With information and technology moving faster and faster, we understand the expectations of getting orders out in a timely matter and executing them efficiently. We care about each and every one of our customers here at Documation and will provide them with the best customer service/personal touch that we can deliver.